Terms of Service
TERMS OF SERVICE
Last Updated: September 2026
These Terms of Service apply to your use of jadehousefield.co.uk and to purchases made through our website.
By placing an order with us, you agree to these Terms.
1. About Us
This website is operated by:
CREATIVE FOOD COLLECTION LTD
Company Number:
07894153
Trading / Restaurant Address:
The barn,
Tednambury farm,
Herts
Cm23 4bd
United Kingdom
Email:allenrejohn1948@gmail.com
2. Our Products
We sell prepared, ready-to-eat and other food products.
We make reasonable efforts to ensure that descriptions, photographs, ingredients, allergen information and prices are accurate.
Because food may be prepared or packaged in batches, minor variations in colour, appearance, size, packaging or presentation may occur.
3. Allergens
Customers must check the allergen information provided before purchasing and consuming our food.
If you have a food allergy or intolerance and require additional information, please contact us before placing an order.
Food may be prepared in environments where allergens are handled, and appropriate allergen controls are used in accordance with our food safety procedures.
4. Prices
Prices are displayed in Pounds Sterling (GBP) unless otherwise stated.
Any applicable delivery charge will be displayed before you complete checkout.
We may correct genuine pricing errors.
If a significant pricing error affects an order already placed, we may contact you before fulfilling the order.
5. Orders
Placing an order constitutes an offer to purchase products from us.
An order is accepted when we confirm that it has been accepted or begin fulfilment, depending on the circumstances.
We may decline or cancel an order where:
• Payment cannot be authorised;
• Products are unavailable;
• An incorrect price has been displayed;
• We cannot safely or reasonably fulfil the order;
• We reasonably suspect fraudulent or abusive activity.
If payment has already been collected for an order that we cancel, an appropriate refund will be provided.
6. Payments
Payments are processed using the payment methods available at checkout.
Payment processing may be provided by Stripe or other third-party payment providers.
7. Delivery
Delivery options, estimated delivery information and charges will be displayed where applicable.
Customers are responsible for providing accurate delivery details.
Please refer to our Shipping & Delivery Policy for additional information.
8. Food Storage and Preparation
Customers must follow any storage, refrigeration, freezing, cooking, reheating and use-by instructions supplied with the food.
After successful delivery, customers should ensure that food is stored appropriately.
9. Returns and Refunds
Returns, cancellations and refunds are governed by our Returns, Exchanges & Refund Policy and applicable consumer law.
Nothing in these Terms is intended to restrict your statutory consumer rights.
10. Website Availability
We aim to keep our website available and accurate, but we do not guarantee uninterrupted access.
We may temporarily suspend or modify parts of the website for maintenance, security or operational reasons.
11. Prohibited Use
You must not:
• Use our website for unlawful or fraudulent purposes;
• Attempt to interfere with website security;
• Submit false payment information;
• Place fraudulent orders;
• Introduce malicious software;
• Attempt unauthorised access to our systems.
12. Intellectual Property
Content owned by us or licensed to us, including text, branding, graphics, photographs and website materials, may be protected by intellectual property laws.
You may not reproduce or commercially exploit protected content without appropriate permission.
13. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Nothing in these Terms excludes your statutory rights as a consumer.
We will not be responsible for losses caused solely by circumstances outside our reasonable control, subject always to applicable law.
14. Privacy
Personal information is handled in accordance with our Privacy Policy.
15. Changes to These Terms
We may update these Terms from time to time.
The version applicable to your purchase will be the version in effect when your order is placed, subject to applicable law.
16. Governing Law
These Terms are governed by the laws applicable in England and Wales.
If you are a consumer, you will continue to benefit from any mandatory legal protections applicable to you.
17. Contact
CREATIVE FOOD COLLECTION LTD
Email: