Privacy Policy
PRIVACY POLICY
Last Updated: September 2026
Creative food collection ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you use jadehousefield.co.uk, purchase products from us or contact us.
1. Who We Are
Data Controller:
Creative food collection ltd
Company Number:
07894153
Trading / Restaurant Address:
The barn,
Tednambury farm,
Herts
Cm23 4bd
United Kingdom
Registered Office:
C/O Chan & Co Golden Cross House
8 Duncannon Street
London
England
WC4N 4JF
Email:allenrejohn1948@gmail.com
2. Information We Collect
Depending on how you interact with us, we may collect information including:
• Your name;
• Email address;
• Telephone number;
• Billing address;
• Delivery address;
• Order details;
• Purchase history;
• Customer service communications;
• IP address;
• Device and browser information;
• Website activity;
• Cookie and similar technology information;
• Payment transaction information.
Full payment card information may be processed directly by payment providers such as Stripe.
3. How We Use Your Information
We may use your information to:
• Process and fulfil orders;
• Arrange deliveries;
• Process payments;
• Communicate with you about your order;
• Provide customer service;
• Manage refunds or complaints;
• Prevent fraud and unauthorised transactions;
• Maintain accounting and business records;
• Comply with legal and regulatory requirements;
• Maintain and improve our website;
• Analyse website performance;
• Send marketing communications where legally permitted.
4. Lawful Bases
Depending on the purpose, we may process personal information because:
• It is necessary to perform a contract with you;
• We must comply with a legal obligation;
• It is necessary for our legitimate business interests;
• You have provided consent.
Where we rely on consent, you may withdraw it where applicable.
5. Payment Information
Payments may be processed by Stripe or another payment provider shown at checkout.
Payment providers may process personal information according to their own privacy and security practices.
We do not intentionally store complete payment card numbers or card security codes on our own website systems.
6. Sharing Your Information
Where necessary, we may share relevant personal information with trusted service providers, including:
• Payment processors;
• Delivery companies and couriers;
• Website hosting providers;
• Ecommerce technology providers;
• IT and security providers;
• Analytics providers;
• Professional advisers;
• Government or regulatory authorities where legally required.
We do not sell your personal information to third parties.
7. Cookies
Our website may use cookies and similar technologies to:
• Operate the shopping basket and checkout;
• Maintain website security;
• Remember preferences;
• Analyse website performance;
• Support advertising and marketing where permitted.
Cookies that are not strictly necessary will be handled through an appropriate consent mechanism where required.
You may manage your cookie preferences through our cookie banner or browser settings.
8. Marketing Communications
Where required by law, we will obtain appropriate consent before sending marketing communications.
You may unsubscribe from marketing messages at any time using the unsubscribe link in the communication or by contacting us.
Order confirmations, delivery updates and other transactional messages may still be sent where necessary to fulfil your order.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Certain transaction, accounting or business records may be retained for longer periods where required by law.
10. Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet-based system can be guaranteed to be completely secure.
11. Your Rights
Subject to applicable UK data protection law, you may have rights to:
• Access your personal information;
• Correct inaccurate information;
• Request deletion in certain circumstances;
• Restrict certain processing;
• Object to certain processing;
• Request data portability where applicable;
• Withdraw consent where processing is based on consent.
To exercise your rights, please contact us.
12. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You may also have the right to make a complaint to the Information Commissioner's Office (ICO).
13. International Transfers
Some technology or payment providers may process data outside the United Kingdom.
Where required, appropriate safeguards will be used for international transfers of personal information.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes to our business, services or legal requirements.
The current version will be published on this website.
15. Contact Us
CHINA TOWN TAKEAWAY (GILLINGHAM) LIMITED